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Sales Development Representative

  • Full Time
  • US (Remote)
  • No. of Vacancy: 1

Sales Development Representatives (SDRs) formally introduce Rafay to the world, driving qualified meetings for the Enterprise Account Executive team through early-stage conversations with future customers. To thrive in this role, a well-suited candidate will combine enthusiastic energy with a growth mindset, competitive spirit and a strong desire to help organizations find solutions to some of their biggest technology challenges.

The Rafay sales cycle is a complex, multi-stage enterprise engagement that requires world-class execution from start to finish. As they are often the first people to engage potential customers on behalf of Rafay, SDRs are responsible for setting the tone for all future dialogue. This requires professional verbal and written communication across a variety of media – in-person (e.g., trade shows), social media (e.g. LinkedIn), phone, video and email – as well as a keen understanding of the value drivers and technology benefits that matter to IT executives. Adherence to process (e.g., achieving daily metrics and maintaining outreach sequences) and administration (such as CRM hygiene) is critical to success, as is a dedication to ongoing industry education and background research on prospective customers.

The role will require you to be comfortable navigating multiple hierarchies in large and distributed enterprises, positioning and introducing Rafay’s SaaS-based Kubernetes Operations Platform to technical buyers as well as C-Level executives and other decision-makers. This is an individual contributor role, with the possibility of future SDR leadership or full cycle Account Executive-track roles for top performers.

Key Responsibilities

  • Research Ideal Customer Profile (ICP) companies and individuals through trade and industry publications, event lists, LinkedIn, company databases and other tools to target well-suited candidates for outreach campaigns
  • Build – and iterate on – custom email, phone and social media outreach sequences based on target personas, best practices, and ongoing results
  • Prioritize follow-up to inbound inquiries and Marketing Qualified Leads (MQLs); meeting or exceeding all established company response guidelines
  • Partner closely with Account Executives to devise joint territory and outreach plans for target accounts and geographies
  • Collaborate with marketing peers to integrate event and product-specific messaging to sequences and outreach
  • Tightly manage daily schedule to ensure activities and outcomes are on track to achieve monthly targets
  • Work closely with teammates and management on professional development and day-to-day execution (e.g., sharing best practices, observations, coaching and role-playing exercises)
  • Leverage all tools and resources provided and as indicated, ensuring associated data and systems are kept up to date and accurate

Key Skills

  • BA/BS degree or equivalent experience
  • Experience in making introductory phone calls, sending emails and communicating over business-centric social media platforms such as LinkedIn, company databases and other tools to target well-suited candidates for outreach campaigns
  • Curiosity and willingness when it comes to helping others solve problems
  • Strong desire to build a career in sales
  • A growth-mindset, a competitive drive to challenge oneself, and a history of overcoming challenges to achieve success
  • An enthusiasm for customer-facing engagement, coupled with a fearless desire to put oneself out there, learn from failure and strive for continuous improvement

We encourage candidates from all backgrounds to apply, even if you don’t feel like you’re a perfect fit. If you’re passionate about working on problems that matter, we’d love to hear from you!

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