Services & Support

When DIY, blogs & community Slack channels just aren’t enough

Enterprise-Grade Services & Support

Leverage Rafay’s deep bench of certified Kubernetes experts to jump-start your Kubernetes journey or scale existing operations to 10s of clusters deployed across public clouds, data centers or at the edge. Rafay provides several enterprise-class services that our customers leverage:

Solution Architecture

Rafay’s team of Solution Architects, many of whom are Certified Kubernetes Administrators (CKAs), will help develop technical solutions based on your infrastructure goals. This includes using Rafay’s platform to create Kubernetes clusters with services such as configuration management, shared services components, CI/CD, secrets management, monitoring, logging & telemetry and more.

Implementation & App/Cluster Bringup

Spinning up production-ready, enterprise-grade infrastructure in the cloud or on-premise is complex. Ensuring that infrastructure is built to operate at scale and is highly available is even harder. Rafay’s operational team has years of deep Kubernetes experience and will shepherd your bring-up and implementation at every step.

PoC Support

Validating that Kubernetes will work for your enterprise is a mandatory requirement. Understanding the impact of your workflows and applications in a Kubernetes-based environment is also a key learning experience for your team. Rafay will be with you every step of the way to ensure your proof of concept’s (PoC) success. Our experts work side-by-side during the entire process, ensuring complete visibility and trouble-shooting.

On-Going Support

Rafay’s on-going concierge support and services are designed to assist your team long term. Our support ranges from a fully managed service to weekly/monthly check-ins with your team to review best practices, validate configurations, help plan for new deployments and more. Rafay is there for your team to leverage as much – or as little – as is needed on a 24x7x365 basis. Contact us anytime day or night with your dedicated Slack channel.

Team Mentoring

Rafay’s expert team can help your team get comfortable and knowledgeable with Kubernetes, from basic questions to hands-on implementation examples. Your team will gain an in-depth understanding of Kubernetes’ components, architecture and intricate details, as well as cluster and application lifecycle management.

Training

Rafay wants to help your team become Kubernetes experts in cluster lifecycle management and application operations. Inquire about our on-site and on-line training program for beginner, intermediate and advanced Kubernetes programs. Rafay’s training covers many topics, including basic programs for an introduction to Kubernetes and best practices to very advanced programs for CI/CD integration, log and metrics aggregation and secrets management.

"Rafay not only helped us with a product that can manage all the Kubernetes deployments from one central location but also shared the best practices for running applications."

Jayant Thakre

VP Products

"Rafay’s support is excellent. Whenever we had an issue with Rafay’s platform or a question about Kubernetes, Rafay has been super responsive."

Alec Rooney

CTO

"With Rafay’s MKP, we have complete peace of mind that our K8s clusters are operating efficiently and securely."

Mike Kail

CTO